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Is your product the same as the one in the showcase?
All products are shot by our professional photographers. Due to the different lighting, the color may be slightly different. The real products shall prevail.
What are the advantages of your product?
We produce high performance products with high-quality equipment, perfect customer service system, one-to-one customer manager to answer for you;At the same time can be customized according to your needs.
What's the price of your products?
We all price according to the brand, the latest quotation can contact the customer manager to provide a detailed quotation.
Do you accept OEM customization?
Yes, please check the details with the account manager.
What is your delivery time?
In general, we will arrange production after the payment is made. Except for the stock products, the goods can be delivered within 10 working days under normal circumstances.The specific order is subject to the delivery time negotiated by you and the account manager.
What are your payment methods?
T/T , Trade Assurance, Paypal, Cash etc.
What are your shipping options?
Our regular express delivery partners are DHL,Fedex,UPS,TNT, EMS etc. The specific freight is quoted directly with the official preferential price. If you need to arrange payment at destination or other partners, which can also adjust flexibly.
Do you accept exchange or refund?
If it is the product quality problems, you shall communicate with our account manager at the first time.If the quality problem meets our standard of exchange and return, we can accept. However, before returning the product, please be sure to clean up the residual media, and confirm that there is no corrosive, toxic and radioactive substances with the product, and attach the description of the fault phenomenon and the site environment;
If it is not the product quality problem, we do not accept the requirement of return or replacement. All products are produced according to the customer's demand, please understand that any return or replacement will cause loss to the company.
After returning goods, how to return the money paid?
After receiving the returned goods, if the product department appraised that the products meet the refund requirements, we will timely handle the refund for you according to the refund method you require. If there is no special requirement for the refund method, the payment for goods shall be returned by the original payment method.
Who will bear the cost of return and exchange?
If there is any quality problem or wrong goods delivered, we will bear the round-trip freight. If there is no quality problem, the round-trip freight will be borne by the buyer.